USAA Mortgage Assessment for 2020


USAA was founded in 1922 by only 25 military officers who wanted to insure each other. Now it has grown outside of insurance and serves 12.4 million members nationwide.

When it comes to mortgages, the USAA does an excellent job. Because of its focus on military membership, the USAA is an expert on VA loans. But it also offers other options – such as a first-time home buyer program, and vacation and investment property financing.

It also has an unbeatable reputation for customer service.

And unlike many other lenders, the USAA continues to (manage) the loans it took out after closing, so you can continue to benefit from the high levels of service for the foreseeable future.

Despite these other advantages, the USAA's interest rates and fees are not noticeably lower than other large lenders. But remember, prices vary widely from person to person.

You need to get a custom quote to see how USAA compares your own price and closing costs.

Compare USAA mortgage rates

VA mortgages usually have lower interest rates than most types of loans. And you don't have to pay monthly mortgage insurance premiums.

So USAA already has a head start in terms of prices and costs, provided you qualify for a VA loan.

30-year fixed VA mortgage rates with major lenders

USAA mortgage
Wells Fargo
Accelerate loans
Average 30-year VA rate, 2019


Monthly P&I payment *

$ 1,199
$ 1,174
$ 1,203
$ 1,157

Median VA Loan Costs, 2019

$ 5,613
$ 5,293
$ 6,251
$ 5,884

Median origination charge, 2019

$ 949
$ 1,199
$ 2,805
$ 0

Those who use a conventional loan – whether through the USAA or another lender – usually pay higher interest rates.

VA mortgage rates compared to traditional mortgage rates

USAA mortgage
Accelerate loans
Wells Fargo
Average 30-year VA rate, 2019


Average 30-year conventional rate, 2019


The average tariff and fee data comes from public tariff and fee data sets required by the Home Mortgage Disclosure Act (HMDA).

* Monthly principal and interest payments based on a home price of $ 250,000 with a 0% decrease at an average 30 year VA rate for each company for 2019. Your own rate and monthly payment will vary.

Check your new tariff (July 25, 2020)

USAA mortgage review for 2020

Judging by the name, the United Services Automobile Association (USAA) could be an unlikely source of mortgages. But in some ways it can be the best.

USAA scored in the 2019 J.D. Power is the highest score in which lenders are rated in all areas, from customer service to price and credit products.

In fact, the USAA scores the highest score almost every year. Customers seem to complain very little.

This is probably because the USAA is so specialized. It only serves current and former members of the U.S. Armed Forces and is uniquely tailored to their needs.

In terms of mortgage lending, this means that the USAA is very familiar with the advantages and disadvantages of VA loans – which are often the best choice for qualified home buyers.

VA loans have flexible credit and income requirements, competitive interest rates, and often require a 0% deposit and no mortgage insurance.

USAA mortgage eligibility

Probably the biggest disadvantage for USAA is that it is no longer available to people.

You must join the USAA to access their products. And you can only do that if you are authorized. This includes veterans and current or honorably dismissed members of the:

U.S. Air Force ArmyU.S. Coast Guard Marines NavyU.S. National Guard and Reserves

Many widows, widowers and unmarried former spouses can also qualify.

Working with USAA Mortgage

The USAA mortgage website looks just as modern, informative and inviting as any other. However, beneath the surface, it offers less functionality than some more innovative ones.

You can get a pre-approval for a home loan online within minutes if you are already a member. And there are helpful online articles that are tailored for VA mortgage borrowers.

However, other web-based services currently appear to be limited.

You should probably expect to spend more time on the phone with your real estate coordinator and loan officer than with many other lenders. Some borrowers will agree to this. But technology lovers may find the experience frustratingly old-fashioned.

On the plus side, the USAA Real Estate Rewards Network offers to introduce you to an experienced local real estate agent.

With this offer, you may receive a $ 350- $ 24,000 reward upon completion based on your home's retail price. The average reward is $ 1,278, according to the USAA website.

USAA Mortgage Customer Service Reviews

USAA really comes into its own when it comes to customer satisfaction.

J.D. Power does not technically include USAA in its customer satisfaction ranking because the company is not available to many borrowers. But USAA Mortgage still scores.

And USAA crushes it. That year it scored 900 on a 1,000-point scale, beating leader Quicken Loans by a full 20 points.

Mortgage origins 2019
CFPB complaints
Complaints per 1,000 mortgages
2019 JD rated power


Accelerate loans


Wells Fargo



USAA mortgage loan products

Just about anyone who qualifies for USAA membership is also eligible for a VA loan. Given the cheap deals they usually offer, it is not surprising that the USAA offers many of them.

Over the years, the bank, as a specialized lender of these products, has built up considerable knowledge, know-how and experience.

However, it also has other types of loans in its portfolio, most of which involve low down payments:

VA mortgage – VA mortgages are available to qualified service members and veterans. They offer competitive prices, flexible credit and income requirements and you can buy with a 0% discount Fixed-rate mortgage – Fixed rate mortgages have a stable interest rate over the term of the loan, which is usually 15 or 30 yearsVariable rate mortgage – Variable rate mortgages have a fixed rate in the first few years, and then the rate fluctuates with the market for the rest of the loan term Conventional 97 ("First Buyer Loan") – With these loans you can borrow up to 97% of the house value (hence the name) and possibly only 3% less. A good alternative to an FHA loanJumbo mortgage – In the event that you need to borrow more than traditional mortgage caps allow, currently $ 510,400 in most areas

USAA can also help you finance or refinance investment property and second homes.

USAA Home Loans

USAA does not offer home equity loans or home equity lines of credit (HELOCs). However, you can get a payout refinance from USAA. This is another way to use your home's equity and use its cash value to make a big purchase, repay other loans, pay a child's college, etc.

However, unlike a home loan, payout refinancing involves restarting your mortgage. So you need to carefully weigh the long-term capital and interest costs before committing to one.

USAA home loans

USAA offers VA loans that can be used for both home purchases and new construction. With a USAA home loan, you can pay for the property and construction, and convert the remaining amount into a mortgage after the house is completed.

USAA VA IRRRL (Rationalization of Refinancing)

USAA offers the VA IRRRL as a refinancing option. The VA IRRRL (or “Refinance Loan to Lower Interest Rate”) is a type of rationalization refinancing that makes it easier for VA loan holders to switch to a lower interest rate and a lower monthly payment.

With the VA IRRRL, you can refinance a VA loan without a home valuation, income review, or employment review. This generally makes it faster and cheaper than traditional refinancing.

If you get a VA IRRRL from USAA, but your original mortgage is from another lender, you may still need to get a home valuation.

Where Can You Get A Mortgage At USAA Mortgage?

You have to be very happy to have a USAA office around the corner from home. It only has five. They are located in Colorado Springs, CO, West Point, NY, Highland Falls, NY, Annapolis, MD and San Antonio, TX.

USAA only has physical offices in four states: New York, Maryland, Texas and Colorado.

That being said, you can get a USAA loan nationwide by phone or online. Due to the limited functionality of the website, you may spend a lot of time on the phone.

However, USAA's exceptional customer satisfaction suggests that this is not a problem for its members.

USAA Mortgage FAQ

Is USAA good for mortgages?

USAA is a good mortgage lender to find out if you are eligible for a VA loan. in the The J.D. Power, USAA is best rated by its mortgage customers year after year. It has specialized expertise for veterans, military personnel and their families and is an excellent resource for all of your VA loan needs.

Simply compare USAA rates with other top VA lenders to make sure rates are competitive for you. Veterans United and Navy Federal Credit Union are good options for VA loan comparison purchases.

Who Can Get A USAA Mortgage?

To obtain a USAA mortgage, you must have a current member of the United States Service, a veteran, a surviving spouse of a military member, or other military ties. VA loans have their own specific approval guidelines you'll find here. USAA also offers non-VA loans (like traditional mortgages), but you still need to be connected to the military to work with the company.

What are USAA mortgage rates?

USAA mortgage rates are generally lower than other major lenders. “This is because the USAA mainly offers VA loans that are below the market price thanks to their support from the Veterans Association. However, the prices vary depending on the customer. You must therefore request a price quote to find your offer.

Does the USAA pay the closing costs?

USAA does not pay your closing costs for you. But there are other ways to get help with the final costs. You can sign up for one deposit Help or final cost subsidy. You could ask a family member about it Gift fund. And if you refinance yourself, you may be able to include the closing costs in the loan balance and pay them over time. Talk to your loan officer about options.

What credit score does the USAA use for mortgages?

USAA needs a FICO score of at least 620 to get a mortgage.

What credit rating do you need to qualify for a VA loan?

Technically, the Veterans Association does not require a minimum score for a VA loan. However, most lenders set their own minimum requirements. Many mortgage banks, including USAA, require at least 620 FICO for a VA loan.

Is USAA the Best Mortgage Lender for You?

If you are eligible for USAA membership – that is, you are a current or former member of the U.S. Armed Forces or a legitimate spouse – USAA may be the best mortgage lender for you. It has incredible customer satisfaction values ​​and competitive VA mortgage rates.

However, keep in mind that interest rates vary widely between borrowers and companies. Even if your mortgage is set to USAA, you should still get a few credit estimates from other lenders just to make sure you get the best deal on your interest rate and closing costs.

Check your new tariff (July 25, 2020)

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