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How Conversational AI is shaping the way forward for the training sector

7, 2021

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The opinions of entrepreneurs' contributors are their own.

None of us could have predicted where the global pandemic would lead us, but 2020 has created more digitization than the last decade. Today, small and large businesses are being supported by this digital transformation, and real change is happening on a large scale. Fortune 500 companies to startups are leveraging the capabilities of conversational AI chatbots to improve their business processes in areas such as customer service, employee support, workflow automation, employee onboarding, and more.

We have also seen healthcare, education, mass media, and finance benefit from conversational AI. But what about the education sector?

Where does the education sector stand in the Covid era?

Since 2020, academic learning has become increasingly mobile, and educational institutions are looking for various techniques to enhance student experience by implementing various technical solutions. AI technology continuously closes the gaps in learning and teaching and contributes to personalized and efficient education. After the Covid outbreak, educational institutions began rolling out virtual admissions, virtual classrooms and virtual exams.

Related: 3 Reasons Our Lives Stay Online

It's pretty amazing how quickly the transformation happened. Language software, eLearning apps, and collaboration tools have seen an incredible surge in usage.

The World Economic Forum reports that prior to the outbreak, global investment in education technology had seen high growth at $ 18.66 billion. The total online education market is projected to reach $ 350 billion by 2025. It would not be an exaggeration to say that conversational AI-based education is the future. It will play an important role in the future formation of educational opportunities.

Conversational AI in Education

As a sub-category of Artificial Intelligence, Conversational AI is an essential component of modern teaching and learning methods that are intended to renew the entire education sector.

Conversational AI contributes to smooth communication by enabling natural dialogue between users and computers, a prerequisite for successful education. By supporting natural language processing, conversational AI recognizes students' questions and provides better, human-like answers to their needs.

Conversational AI generally includes virtual assistance and chatbots that are useful in the educational process.

Why does the education sector need a conversational AI chatbot?

An AI-powered chatbot can have a human-like conversation with the user in natural language via collaboration platforms, telephone applications and websites. As we live in a digital age, it won't be long before educational institutions without technical support fail. Introducing conversational AI in educational institutions is about using the technology to motivate students and streamline the learning process more effectively anytime, anywhere.

This will help increase student retention and teach students with world class digital tools for success throughout their educational careers and beyond.

Related: How Conversational AI Helps Companies

Conversational AI Impact on Education

Past students relied on huge libraries and huge amounts of books and magazines to submit assignments to their professors. Nowadays, conversational AI makes the educational process interesting, cooperates for the students and at the same time simplifies the teaching process. It examines information, evaluates a student's level of knowledge and offers courses taking into account their personalized requirements.

AI-powered conversation tools are transforming the learning sector with interactive and bespoke tools. So how is conversational AI shaping the future of education?

Personalized learning experiments: Educational organizations can use conversational AI to provide personalized content for each student based on their interests. By answering students' questions and providing personalized feedback, conversational AI adjusts the pace of learning to suit each student's needs.

AI-powered teaching assistants: Conversation bots can simulate a virtual teaching assistant. It can respond to student inquiries as instructed. Bots can identify which content is more suitable for students and offer personalized learning activities. Conversational AI can also rate student progress, provide personalized feedback, and suggest more relevant learning content.

Better, smarter, instant support: With AI technology for conversation, students can get instant support. An AI-powered chatbot can help students get data related to the admissions process and share important details about the courses, modules, professors, project deadlines, event updates, etc. It also gives insights into facilities, rooms, library membership and grants without causing any delay.

Automated administrative tasks: The education sector includes various administrative tasks that can be automated with conversational AI. From evaluating assignments to grading reports, AI can be used to minimize manual administrative tasks so professors can spend time with their students.

Smart, Safe, and Secure Feedback: Feedback is vital for both faculty and students to improve the entire learning process. Conversational AI organizes feedback. It gathers all of the feedback and highlights the common points. Student feedback provides the faculty with an opportunity to find gaps in their teaching efforts and improve them in the future. The feedback from professors enables students to identify the areas in which they need to make additional efforts.

Conversational AI is the future of the education sector

The future of conversational AI in the education sector is predicted to be dynamic and result-oriented. It began to transform the entire education sector by changing the techniques of conversation teaching. Technologies such as speech recognition, instant response, automation and prediction capabilities give students access to personalized and rapidly evolving education. Faculty can also plan each student's growth in real time using conversational AI chatbots.

As everyone benefits, it is clear that the education sector will make better use of conversational AI to raise student interests, advance education, improve coaching methodology, and help organizations update processes.

Related: What the past year taught us about the gaps in technology for education

New concept: micro-learning

There is no doubt that the pandemic has opened up unique opportunities and a new revolution in teaching, learning practice and the delivery of content – and that revolution is micro-learning. It provides innovative learning opportunities through small amounts of classroom materials that students can understand in a short amount of time depending on their desired schedule and location.

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