As companies continue to talk about the need for more diversity, equity, and inclusion in their businesses, diversity advisor Jina Etienne offers another important component to include in the DEI conversation – one that many may overlook.
“The goal of inclusion is belonging,” said Etienne. “It creates a workforce where everyone feels part of the team. The data shows that performance improves, turnover decreases, absenteeism decreases, all of these things encourage retention. Ultimately, customer loyalty promotes leadership development. "
While businesses of all sizes, including the mortgage industry, are increasingly focusing on diversity and inclusion, the results of a recent study by Arizent, the parent company of National Mortgage News, show that there is still a lot of work to be done before reality aligns with good intentions .
"There are more requests than in the past and I think it's real as some of the larger companies are trying to improve the experience for different employees and diversify the workforce," said Jerome Nichols, President of Commercial Real Estate Financier and Portfolio management company Standard Real Estate Investments.
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