Business News

Airline livid passengers after including hidden Covid restoration price

Frontier is facing a setback after customers learn of the additional surcharge.

Expand your business,
Not your inbox

Stay informed and subscribe to our daily newsletter now!

June
23, 2021

Read for 3 minutes

To keep up with the increasing demand from passengers on long-awaited summer trips, many airlines have taken desperate measures such as: B. asked for volunteers to take on additional shifts. Others canceled flights in the summer months due to a lack of staff.

Even discount airlines that were once reliable for lower fares (on more stressful trips) are finding it difficult to strike a balance, and Frontier Airlines' recent move is proof of that.

Similar: CEO of Delta Air Lines: New employees must be vaccinated against Covid-19

The airline has tacitly added a "Covid Recovery Fee" to a long list of other arguably irrelevant fees on its website, including the High Cost Airport Charge and the Carrier Interface Charge. As the website explains, "The Covid Recovery Charge offsets the additional cost to Frontier of implementing measures related to Covid-19." Dollar for the aviation industry.)

The measures require "increased hygiene and cleaning" in aircraft and in the terminal, at ticket counters and for the employees' PPE.

According to the company, the fee was subtly integrated back in May and is $ 1.59 per ticket.

Related: JetBlue Founder Launches Airline With $ 39 Flights

"The CRC is already added to the total advertised price on FlyFrontier.com, so it is not an unexpected fee later in the booking process," a Frontier spokesman told ABC News this week.

Understandably, however, customers weren't happy when they saw the news.

Frontier Airlines, after all the bailouts the airlines received last year, you will start charging a Covid recovery fee NOW!?!? Are you sure?!?!?

– Debby Miller (@ debbymiller52) June 23, 2021

Frontier Airlines is adding a "COVID Recovery Fee" of $ 1.59 to cover the cost of disinfecting your pretzels with a Clorex cloth. @ AbsrdNEWS

– gary georgevich (@garygeorgevich) June 23, 2021

Frontier Airlines is like a plastic folding chair in the sky. Clean Covid Recovery Fee ??? I know they got money from the government, where did it go? While I love the animals on the plane, nickel-plating and darkening customers on every corner is a surefire way to lose them.

– DelgadoChris (@ Chrissydelgado8) June 22, 2021

"Nickel and dimming customers on every turn is a surefire way to lose them," wrote one customer on Twitter.

The discount airline filed for an IPO last March and raised $ 570 million on its market debut in April of this year.

Frontier Group Holdings Inc. (ULCC) is currently down about 5% year over year.

Related: American Airlines will allow travelers to use digital vaccination records

Related Articles