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Any business worth their money knows that customer service is at stake. This is a central tenet of running a business that has always been true. 96 percent of consumers say customer service is important when choosing a brand or product. Understanding that customer service is important may be a step of the battle, but the more important step is learning how to implement great customer service in your company. For that, the ultimate customer service guide should come in handy.
This quick two hour course is a great introduction to customer service. It is led by Prof. Paul Cline, Ed.D., a serial entrepreneur and psychology expert who is the CEO of Advanced Ideas, Inc. He is an award-winning university professor, therapist, corporate trainer, professional public speaker, and business consultant who has built several businesses. He knows something about customer service.
This guide will provide you with 15 lectures on faster problem resolution, customer fulfillment, and more so you can grow your business and avoid losing money due to poor customer service. With great customer service, you'll earn more money with every customer, save money on advertising, retain existing customers, and earn more referrals. You will also learn the five principles of Total Quality Management (TQM) and how to avoid the ten deadly sins of customer service.
The student Michelle Lat writes: "This course changed me a lot. My perspective and everything."
Give your business a boost with exceptional customer service. Learn how to get it now for just $ 19.99 in The Ultimate Guide to Customer Service.
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