All harassment involved buying faulty online products.
Grow your business, Not your inbox
Stay up to date and subscribe to our daily newsletter now!
2 min read
This article has been translated from our Spanish edition using AI technologies. Errors can occur due to this process.
"You already exhibited us!" as the meme would say. There is no doubt that online purchases have increased in 2020. The circumstances of the COVID-19 pandemic have led consumers to buy their products over the internet.
In this context, the Federal Consumer Prosecutor's Office (Profeco) registered 227 complaints from users who asked for the guarantees for purchases via online platforms to be valid.
According to a study by the Mexican Association of Online Sales (AMVO), 5 out of 10 companies in Mexico are doubling their growth on the Internet and 2 in 10 are seeing more than 300% growth in online sales volume.
Despite this growth, many of them struggled to meet their customers' needs on this channel and although 9 out of 10 complaints were adjusted, Profeco released the five brands with the greatest consumer dissatisfaction including:
Whirlpool, with 27.
Walmart, at 17.
Liverpool, at 9.
Samsung Electronics, with 7.
Best Buy with 6.
All of the harassment concerned buying faulty or non-working products online. Faced with this situation, Profeco stated that it was necessary to check the information offered by the sellers, as well as the product guidelines and that the order form had been received to check the characteristics of the goods.
If you do not receive the product offered to you by the online shop or the documents above, you are entitled to a replacement, a refund or a bonus of at least 20% of your payment. However, if it is broken or has any defects, you should check that the warranty protects the item from damage.