The award-winning cable presenter shares her insights into leadership in difficult times.
5 min read
The opinions expressed by the entrepreneur's contributors are their own.
The pandemic has dealt a severe blow to economies, businesses and individuals worldwide. It also quickly put entrepreneurs in a difficult position as they had to switch from scaling mode to survival mode. All of this while trying to keep as many clients, funds, and team members as possible – and it has proven to be a pretty uphill battle. As the great Robert Schuller once said: “Hard times don't last; tough people do it. “The same applies to companies.
But how is an entrepreneur supposed to act as a beacon of support when his own foundation is shaky? To find out, I had a phone call to six-time Emmy Award-winning news anchor Harris Faulkner. In addition to television news, Faulkner is a business owner as a bestselling author, motivational speaker and producer of crisis projects. As she toured America and around the world with her personal brand Harris Faulkner LLC, long before the pandemic, she was shaped by conference calls and resource allocation and delivery. Faulkner said to me: “I am very fortunate to have two network programs on weekdays in Fox News. And that means that my part-time job cannot always be looked after personally. But it always has my personal touch. "
Here is some of her advice for entrepreneurs to similarly personalize their business affairs without getting overwhelmed.
1. Start with yourself
Whether they are family or business customers, you need to take care of yourself and be the best version of yourself possible to take care of others.
“Think how you are blessed and how you can be a blessing. This is not just about being happy. As humans, it's in our nature to be goal-oriented, ”says Faulkner. “A change of scene can also strengthen the soul. But social distancing doesn't allow most of us to vacation far away or even meet our favorite outdoor businesses. Sunlight can help. Also surround yourself with people who give more than they take. You will be inspired by them. "
Related: Top 3 Must-Haves In Your Post-Pandemic Playbook
2. Provide your best virtual guide
Sure, we may all joke about virtual work, which means you're working in your pajamas, but don't let this arrangement be an excuse for sloppy video conferencing. Have a presentable setting behind you. Look at the part. Be organized. Present as much normalcy as possible while communicating with your team.
On the subject of virtual leadership, Faulkner says: “Make sure that every meeting, phone call or email has your stamp of excellence. Especially in this Zoom, Skype and FaceTime mode that we are so dependent on now, you will not be late for meetups! What could your excuse be? Traffic? "Faulkner goes on to discuss introducing basic leadership principles into meetings:" My greatest victories come when I set expectations and deadlines. As a team, make sure you hold each other accountable for carrying out missions. Virtual tours will probably be a mainstay even after the current pandemic. We should do our best at the invisible conference table. "
Related: 5 Ways to Help Your Business Win in Time of Crisis
3. Schedule spontaneity
Don't make the mistake of having to have your calendar packed to be productive. There has to be plenty of leeway for spontaneity too, as problems can just pop up (Murphy's Law is real!), Or you might just need to take a break before you're burned out.
Faulkner says because her calendar is so full she adds an hourly interval here and there as she plans. "Then when things come up and I add something to the calendar or just see what's next – bam! It's a wild moment planned."
4. Turn every step into learning moments
Every team member can learn from each of their initiatives at every step. Says Faulkner, “When setting a goal or expectation for a team, be clear and precise. Meet achievement and failure with the same message. What did it work? What made it fail? Despite one victory, what did you learn to do better next time? In failure, I ask team members to create a new line of scrimmage based on what they have learned. "
We don't know what the future of the pandemic will be, but we do know that entrepreneurs would be wise to practice Faulkner's basics to support their teams while maintaining at least some level of sanity.