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Distance communication has never been so popular. As the pandemic has progressed, the number of people using remote communication solutions has skyrocketed as more employees are forced to work from home.
At the start of the pandemic, in April, when the lockdown in communities in the US first forced companies to send their employees home, the number of daily meeting attendees rose to 300 million, tripling from 100 million in December 2019 .
Similarly, Microsoft Teams daily active users increased from 32 million in March 2019 to 75 million in April 2020. Google reported in April that its conference call service was adding three million users per day.
Covid has forced almost the whole world to go virtual. This has made distance communication vital not only in people's professional lives but also in private life.
"Customer needs and expectations are increasing and today's communication problems cannot be solved with isolated technologies," said Tomas Gorny, CEO of Nextiva, a communication platform that has enabled over a billion calls for businesses, healthcare facilities, government offices and educational institutions. and nonprofits.
As the dust settles and many have begun to adapt to the unique needs of remote working, many are finding that remote communication can actually be better for employees and businesses overall. Here are four ways remote communication makes for a better place to work.
1. Newfound appreciation
With large gatherings still banned in many countries around the world, some industries continue to be negatively impacted, such as the restaurant industry, which has been forced to restrict indoor seating and the sports industry, which has been forced to postpone games.
The pandemic has disrupted the global sports calendar significantly. For example, the NBA suspended their season in March after a player tested positive for Covid. While gaming has since resumed, other sports leagues have not done as well. The NCAA has canceled all remaining championship events for the 2019-20 academic year. This is the first cancellation in the 81-year history of the NCAA basketball tournament.
Although many sporting events have resumed, the stalls are empty and many crave a personal viewing experience surrounded by their fellow fans. This is just one example of how distance communication has given many people a new appreciation for human interaction.
2. Increased productivity
The success of remote workers depends on having access to technology that enables remote connectivity and instant communication. Digital communication doesn't always allow people to grasp personal facial features. Therefore, remote communication must mimic everyday communication as closely as possible. In this case, the productivity of many companies increases.
This is because in many workplaces, by eliminating other factors and dynamics that play a role in the office, productivity and success in remote working can be increased. In a survey by Enterprise Technology Research of 1,000+ CIOs, 48.6% said productivity has improved since workers started working remotely during the pandemic, while only 28.7% said the Productivity has declined.
"It's important to define the future of business communication and relationships by providing tools that can manage the customer journey in real time," says Gorny.
Related: How to Keep Remote Workers Productive and Happy
The traditional personal work environment requires employees to work 9-5. However, people work better at different times of the day and have different energy levels based on internal and external factors. Understanding each individual's peak hours can help increase productivity. It is important to combine the highest priority work with the most productive hours.
Not everyone is a morning person, and some people may be able to work more effectively in the evenings. This also applies to employees who have to communicate with people in different time zones.
Remote communication enables employees to work during peak hours, which can be outside of business hours such as midnight. This ensures that employees are more efficient and do not waste valuable time.
4. More flexibility
Remote communication enables employees to work from anywhere and live where they want instead of where they work. This can result in better employee morale as employees have more freedom and can lead more fulfilling lives.
Related topics: Flexibility in the workplace can affect how you attract, hire, and retain talent
This is also beneficial for employers who do not have to rely on local talent to fill positions. By communicating remotely and having employees working in different locations, employers can expand their talent pools and make sure they pick the best person for the job.