Digital Banking 2020: Digital Transformation – The Cultural Crucial

In 2020, our society faced an economic crisis, a health crisis, a social justice crisis and an environmental crisis. The pandemic has rapidly changed the way banks treat customers and employees. Accelerating the transition from personal interactions to digital engagements. Successfully leading a digital transformation requires much more than just intelligent technology decisions. Culture is the key. And to effectively motivate customers and employees in these uncertain times, executives have to start with empathy. In this fireside chat, Penny Crosman, Executive Editor of Technology at American Bankers, shares the role of culture in digital transformation with Betty Cowell, Senior Advisor at Simon-Kucher & Partners, and Nandita Bakhshi, President and CEO of Bank of the West & Co – Chief Executive Officer of BNP Paribas USA Inc. You will examine how banks and business leaders currently have a unique opportunity to enable sustainable recovery that is environmentally conscious and inclusive.

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