Learn what it takes to create the happiest customers in the world.
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When running an online business, it is imperative that you don't overlook the customer experience (CX). According to research, 86 percent of customers pay more for an improved customer experience. Customers don't want to visit your website just to think it's completely unusable. An optimized design, a functional platform and a support infrastructure that answer people's questions quickly and reliably are all crucial elements for the customer experience. They could all increase your bottom line too.
If you are new to CX, Customer Experience 101 can be a lifesaver. Learn how to attract the happiest customers in the world with this online training and certification course. You will review basic CX theories and understand how to implement them right away.
Starting with the basics, you'll learn what CX is and why it's so important. how to create and manage effective CX programs; and how to measure the success of each program. In hands-on courses, you will learn how to create your own surveys to collect feedback, optimize customer journeys and make improvements to your CX in real time.
The course is led by Jaakko Männistö, a startup founder and award-winning customer experience professional at Feedbackly. He is also the founder of the largest entrepreneurial digital community in Finland, earning him a spot on the Forbes 30 Under 30 list of emerging CX stars. Through his experience, he started the CX Academy, the industry leading online course that teaches you everything you need to know to become a CX superstar. This training is the first step on that path.
Integrate CX into your business model and see how your bottom line increases. Customer Experience 101 is available now for just $ 59.